We apologize for the ongoing system disruptions. Our teams have identified the issue that is impacting the Wink Core API. The Wink app remote control, voice controllers, Wink Hubs, API device connectivity, password resets, and other systems are affected. We have updated the online status page with available updates and are working towards implementing a solution. We sincerely appreciate your patience while we reconnect systems.

We suggest that users refrain from troubleshooting at this time. It is best to keep the Hub and router powered on. Please do not log out, disconnect devices, or edit settings. Wink Hubs and devices could automatically reconnect after systems are operational, but in some cases, users might need to power them off and back on or perform additional troubleshooting.

Wink Hubs could have Local Control over compatible devices when the app is connected using the same wireless network as the Hub. The Hub 2 can also store some basic automations locally and continue to trigger them. The feature is enabled automatically by the app and functions in the background. Users should be able to manually tap an icon for a supported device to control it. Connect to the same wireless network as the Hub and then interact with the icon for compatible devices in the app.

If the Hub or network is powered off or the various devices become disconnected from the Hub itself, the system may no longer have Local Control capabilities. Not all devices connect directly to the Hub. If a user is logged out of the application, wait until systems are online before signing in or resetting the password.

Wink Support team members can assist with device and account issues after the Wink Core API is back online. Please message if assistance is still needed after the systems are operational, or utilize our FAQ and the device help page for self-help resources.

-Wink Support